Terms and Conditions
Click here for a PDF version of the terms and conditions
This Rental Agreement is made on the date specified between Nomadic Campers and the customer whose name and address appears in the rental agreement.
Nomadic Campers and the customer agree as follows:
Thank you for choosing Nomadic Campers. We are very proud of our products and our reputation, and we have built our business on providing the best possible
experience for our customers. Your safety and security are our greatest concerns. Therefore, to assist you in making your holiday a wonderful experience,
it is important for you to carefully read these terms and conditions. If you have any questions about these terms and conditions, please contact us on free
call 0800 662254.
1. CONSUMER RIGHTS STATEMENT
All Customer rights set out in this Agreement are in addition to the Customer’s rights as a consumer pursuant to applicable consumer protection laws,
including the New Zealand Consumer Law. Such rights do not excluded, restricted or modified by operation of this Agreement. The Customer may find out more
about the Customer’s rights from consumer organizations and bodies including New Zealand Consumer Affairs.
In this Agreement, unless the context clearly indicates otherwise:
- ‘Agreement’ means the Rental Agreement and these terms and conditions;
- ‘Bond’ excess reduction option chosen.
- ‘Collection Point’, in respect of the Vehicle, means the collection point specified in the Rental Agreement;
- ‘Customer’ means the person or persons nominated as the customer and any person whose credit card is presented for payment of the customer’s charges;
- ‘Excess Reduction Cover’ in respect of a Vehicle means the excess reduction cover option specified in the Rental Agreement;
- 'Fee’ daily rental costs and any additional fees as agreed.
- 'NOMADIC CAMPERS’ means Nomadic Campers
- 'Rental Agreement’ means the document entitled Rental Agreement which has been signed for and on behalf of the Customer;
- 'Return Location’, in respect of the Vehicle, means the return location specified in the Rental Agreement;
- 'Terms and Conditions’ means the terms and conditions set out in this document; and
- 'Vehicle’ means the vehicle hired by the Customer and includes tyres, tools, accessories, and all other equipment, documents or additional hire items
related to the vehicle and any replacement or substitute vehicle that may be provided.
3. RENTAL DURATION
- The term of hire (‘Term of Hire’) in respect of the Vehicle shall commence at date specified in the Rental Agreement (‘Start Date’) and cease at date
specified in the Rental Agreement (‘Return Date’). Campervan charges are calculated on a calendar day basis. When calculating the number of days the
vehicle is rented, the Start Date is counted as day one of the rental, regardless of pick-up time. The Return Date is counted as the final day of the
rental regardless of drop off time.
- Minimum rental period is 5 days with the exception that is subject to change during peak periods.
- Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
4. RATES, AMENDMENTS AND CANCELLATION CONDITIONS
This Agreement and the rates and conditions quoted in our website, brochures and/or documentation are subject to change without notice. However (subject
to changes in legislation or system generated errors) NOMADIC CAMPERS will not alter this Agreement or the rates or conditions applicable to the Customer’s
rental once the Customer’s booking has been confirmed by NOMADIC CAMPERS, unless the booking is amended at the Customer’s request.
All amendments to a booking are subject to approval by NOMADIC CAMPERS. If a reservation, Return Location, category or Vehicle type, Collection Point,
Start Date or Return Date is amended prior to collection; the applicable rate for the Vehicle may in the absolute discretion of NOMADIC CAMPERS be
re-calculated to the new rate applicable at time of amendment. Rate recalculations are based on the rate at the time of reservation or the new rate at the
time of amendment (whichever is higher)
Subject to clause 4(e), if the Customer requests to voluntarily downgrade their Vehicle type from the reserved category of Vehicle, the Customer will
not be entitled to any refund from NOMADIC CAMPERS.
If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Nomadic Campers Reservation team. All changes to a
booking, including extensions to the Return Date, are subject to availability and approval. The extension must be requested at least 48 hours prior to the
Return Date specified on the original Rental Agreement or any agreed extension thereof. The extra cost of an extended rental must be paid by credit card on
confirmation of the rental extension. The daily rate for the extension may differ from the original rate booked.
In the event of any unauthorised extension to the Return Date, NOMADIC CAMPERS reserves the right to charge the Customer the late return fee of NZ$150
per day in addition to the daily rental rate for each day until the vehicle is returned. The daily rental rate may differ to the original rate booked. In
the event of any unauthorised change to the Return Location, NOMADIC CAMPERS reserves the right to charge the Customer a relocation fee as determined by
NOMADIC CAMPERS acting reasonably but in any event not in excess of $750. If Vehicle is returned early: No refund available.
Cancellations – If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is
subsequently cancelled, the cancellation fees are as follows:
If cancelled up to 22 days prior to pick up, a full refund of the deposit will be made (not including any credit card administration fee). If cancelled
between 21 - 7 days prior to pick up, the 20% of the Gross Rental. If cancelled between 6 - 1 days prior to pick up, 50% of the Gross Rental. If cancelled
on the day of pick up or No Show or the Customer does not collect the Vehicle from the Collection Point then 100% of the gross rental is chargeable.
5. PERSONS WHO MAY DRIVE THE VEHICLE
The Vehicle may be hired and driven during the Term of Hire only by the persons specified as authorised driver in the Rental Agreement, and only if they
hold a valid driver’s licence, which must be presented to NOMADIC CAMPERS at time of collection of the Vehicle (‘Authorised Driver’). Only persons 18 years
and over may be an Authorised Driver in respect of a Vehicle.
If the licence of an Authorised Driver is not printed in English it must be accompanied by an accredited English translation which is to be provided to
NOMADIC CAMPERS. An International driver licence or permit must always be accompanied by an original and current driver licence.Please note: A licence classified as a current or full (non-probationary) motor vehicle driver’s licence is required and must be produced upon vehicle collection.
6. CUSTOMER’S OBLIGATIONS
The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full bottle of gas (if applicable). The Customer
will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (if applicable, and subject to any pre-purchase fuel option
being taken), on the Return Date at the time and at the Return Point set out in the Rental Agreement.
The Customer must ensure that all reasonable care is taken in handling and parking the Vehicle and that it is left securely locked when not in use.
The Customer must ensure that the recommended levels are maintained with respect to the water in the radiator and battery, the oil and the tyre
pressures of the Vehicle.
Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the Vehicle at any time. If this condition is breached, the
Customer must pay to NOMADIC CAMPERS a cleaning fee determined by NOMADIC CAMPERS in its reasonable opinion and being not more than $250.
The Customer must ensure that all Authorised Drivers comply with, and all Authorised Drivers shall be bound by, these terms and conditions and all
Authorised Drivers must carry their driver’s licence with them when driving the Vehicle.
In the event of any new damage to the Vehicle, the Customer must notify NOMADIC CAMPERS of the full circumstances of the damage as soon as practicable
(being not more than 24 hours) from the time the Customer has knowledge of the damage.
If there is an equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Customer must notify NOMADIC CAMPERS as soon as
practicable, and in any event within 24 hours, from the time the Customer has knowledge of the defect or failure so as to give NOMADIC CAMPERS the
opportunity to rectify the problem during the Term of Hire. NOMADIC CAMPERS does not accept liability for any claims submitted after this period.
The Customer must ensure that a copy of this Agreement is kept in the Vehicle throughout the Term of Hire and produced without delay for inspection on
demand by an enforcement officer.
The Child Restraint Law stipulates that children under 7 must be properly restrained in an approved child restraint. It is the customer’s responsibility
to ensure the child restraint is installed correctly not NOMADIC CAMPERS.
It is the customer’s responsibility to be aware of and act in compliance with all the New Zealand Transport Agency rules and regulations.
7. PAYMENT BY CUSTOMER
Prior to collection of the Vehicle, the Customer must pay NOMADIC CAMPERS in full the fees (‘Fees’), excess amount/bond (‘Bond’) and any other amounts
specified in the Rental Agreement and present a credit card in the Customer’s name that is acceptable to NOMADIC CAMPERS for payment of such amounts.
Subject to the terms and conditions of this Agreement, the Customer agrees to pay any additional fees and costs that are incurred by the Customer or are
payable by NOMADIC CAMPERS in connection with the hire of the Vehicle by the Customer including parking charges and fines, toll road charges and fines,
camping charges and fines, speeding and other traffic offence fines, late return fees, relocation fees, and cleaning fees. In addition, the Customer
authorises NOMADIC CAMPERS to debit the Customer’s credit card for those additional costs which become apparent following the Term of Hire.
The Customer must pay for all petrol or diesel (but not oil) used in the Vehicle during the Term of Hire, except where the Customer has paid a
pre-purchased fuel option.
Where the Customer presents an agent’s voucher as payment for the hire and the agent’s voucher is not paid within 60 days by the Customer’s agent, the
Customer will be responsible for the entire cost of the hire. Where this occurs, the total fees payable in respect of the hire will be charged to the
Customer’s credit card which was given to NOMADIC CAMPERS as a security bond.
The following credit cards will be accepted: Visa, MasterCard. A credit card administration fee of 2.5% applies for the use of
Visa and MasterCard and 5% applies for the use of American Express for payment and security bond purposes. The credit card administration fee will not be
refunded if the Customer cancels the booking.
Some banks and credit card providers may impose fees for certain transactions, including currency conversion fees. Any fees and other charges which may
be charged to the Customer or the Customer’s bank or credit card provider will be the Customer’s sole responsibility, and for the avoidance of doubt, are
not included in any rate or sum provided by NOMADIC CAMPERS.
The Customer accepts the risk of any currency exchange rate fluctuations (including in relation to refunds and return of bonds) and accepts that NOMADIC
CAMPERS has no control over any currency conversion rates or fees.
8. CUSTOMER’S LIABILITY
If multiple persons are described as the Customer in the Rental Agreement, each person is jointly and individually responsible for all fees, charges and
other obligations pursuant to this Agreement.
Subject to clause 8(e), the Customer is liable to NOMADIC CAMPERS for and indemnifies NOMADIC CAMPERS against:
any loss of, or damage to, the Vehicle(including any accessories);
any consequential damage, loss or costs incurred by NOMADIC CAMPERS, including salvage costs, loss of ability to re-hire and loss of revenue; and
any loss of, or damage to, vehicles and property of third parties, arising from the use or misuse of the Vehicle by the Customer, any Authorised
Drivers, person whom the Customer permits or allows to drive the Vehicle, invitee of the Customer or passengers in the Vehicle during the Term of Hire, to
the extent that such loss, damage or costs have been caused by or contributed to by the Customer, any Authorised Driver, any person the Customer permits or
allows to drive the Vehicle, any invitee of the Customer or any passenger in the Vehicle, provided that the Customer’s liability may be reduced to the
amount of the relevant excess amount payable in respect of an incident subject to the terms and conditions of this Agreement.
Subject to clause 8(e), the Customer agrees to release and indemnify NOMADIC CAMPERS from and against all actions, claims, demands, losses, damages,
costs, expenses, harm or other misadventure which the Customer may suffer or incur or become liable for as a result of any use of the Vehicle in breach of
this Agreement, any reckless or negligent act, error or omission of the Customer, any Authorised Driver, invitee of the Customer or passenger in the
Vehicle or any misuse of the Vehicle by the Customer during the Term of Hire.
Notwithstanding any provision in this Agreement to the contrary, the Customer is not liable to NOMADIC CAMPERS for any loss to the extent that it is
caused by us (for example, through our negligence or breach of contract).
This clause 8 will survive termination of this Agreement.
9. EXCESS REDUCTION OPTIONS
The Customer may nominate the Relaxation, Nomadic, Light Risk and Risky options for insurance coverage of the Vehicle. The excess/bond payable in respect
of the Vehicle or any incident shall be in accordance with the insurance package option selected by the Customer at the time of renting and specified in
the Rental Agreement, being either of the “Relaxation”, “Nomadic”, “Light Risk” or “Risky” options, and the excess applicable to such option will apply
together with the appropriate rate of payment for such option.
10. EXCESS REDUCTION COVER
All Excess Reduction Options are subject to the provisions and exclusions set out below:
The Customer may purchase and pay the daily rental rate for one of the Excess Reduction Options to reduce the Standard Excess payable by the Customer
under NOMADIC CAMPERS’s cover (‘Excess Reduction Cover’)
The Customer’s liability is covered by the Excess Reduction Cover as set out in clause 9 to a maximum of $2,000,000.
The Customer’s liability for damage applies in respect of each separate accident, incident or new damage, not each rental.
This clause 10 does not apply if the Customer rejects Excess Reduction Cover. If the Customer elects not to use Excess Reduction Cover, the excess
payable by the Customer is the Standard (Risky) Excess as per the Rental Agreement and is payable for each and every event involving the Vehicle.
11. EXCESS REDUCTION EXCLUSIONS
Excess Reduction Cover does not apply in the following events or in respect of the following fees, damages, expenses and/or costs and the Customer will be
fully liable for all fees, damages, expenses and/or costs as specified and/or which are associated with the relevant event:
The driver of the Vehicle is under the influence of alcohol or any drug that affects their ability to drive the Vehicle.
The Vehicle is in an unsafe or un-roadworthy condition that arose during the Term of Hire and such condition has caused or contributed to the damage or
loss, and the Customer or driver of the Vehicle was aware or ought to have been aware of the unsafe or un-roadworthy condition of the Vehicle.
The Vehicle is driven by any person not identified as an Authorised Driver in the Rental Agreement.
The Vehicle is damaged as a result of submersion in water, including as a result of crossing creeks, rivers, flooded fords, salt water or on beaches,
driving through low plain flooded areas or if there was a reasonably foreseeable risk of the Vehicle’s submersion in water (for example, while parked in a
below ground parking garage).
The Vehicle is used in any off road conditions. Off road conditions include: fire trails, beaches, sand, tracks, fields or paddocks. The only exception
to this is reasonable use of access roads to recognised commercial campgrounds.
The Vehicle is driven when a warning light appears or where the coolant temperature gauge enters a red zone (High).
The use of roof racks and snow chains on the Vehicle where such roof racks or snow chains have not been hired through NOMADIC CAMPERS.
The costs to replace keys which have been lost, broken or damaged, the cost of retrieval of keys which have been locked inside a Vehicle
All costs as a result of breakages, loss, theft or defacement of the Vehicle’s interior caused by or contributed to by the Customer, any Authorised
Driver, and any person the Customer permits or allows to drive the Vehicle, any invitee of the Customer or any passenger in the Vehicle.
Light Risk or Risky Excess Reduction Cover does not cover any theft or attempted theft of the Vehicle or its contents resulting in damage where
reasonable precautions were not taken to protect against that theft or attempted theft. Loss of or damage to personal belongings, NOMADIC CAMPERS
recommends the Customer does not leave valuables in the Vehicle and NOMADIC CAMPERS strongly recommends that the Customer ensures they take out the highest
level of travel insurance.
All damage and costs caused by or in connection with reckless conduct or wilful misconduct of the Customer or an Authorised Driver or any invitee of the
Customer or passenger in the Vehicle. For example, Excess Reduction Cover does not apply in connection with any incidents involving sitting or standing on
the bonnet, boot or roof of the Vehicle or propelling an object from the Vehicle.
If the Vehicle is wilfully or recklessly damaged or is lost as the result of the wilful or reckless actions of the Customer or an Authorised Driver or
any invitee of the Customer or passenger in the Vehicle (Note: Wilful or reckless damage includes fire, any punctures or damage to tyres or rims caused by
or contributed to by the Customer, any Authorised Driver, any person the Customer permits or allows to drive the Vehicle, any invitee of the Customer or
any passenger in the Vehicle, burning out a clutch and any damage arising from using the Vehicle to propel any other vehicle).
Except where NOMADIC CAMPERS is in breach of this Agreement, the costs relating to delivery of a replacement vehicle required as a result of any of the
exclusions listed in this clause 11.
The use of the incorrect fuel type (i.e. Petrol or Diesel).
The retrieval or recovery of a Vehicle which has become bogged or immobile. Any towing required for the Vehicle must be authorised by NOMADIC CAMPERS
prior to the towing taking place.
If the Vehicle is involved in a single vehicle rollover or the roof of the Vehicle is damaged as a result of any single vehicle incident or accident,
regardless of any excess reduction chosen by the Customer, the Customer must pay NOMADIC CAMPERS and is responsible to NOMADIC CAMPERS for all costs and
damages arising in respect of such rollover, incident or accident. The Customer’s liability under this clause 13(q) is limited to an amount of $5,000. For
the purposes of these terms and conditions a single vehicle “rollover” includes any incident or accident where the Vehicle has rolled, tipped or fallen
over and this has caused damage to the Vehicle, including to the roof and/or sides of the Vehicle.
The Vehicle is operated in any race, speed test, rally or contest or the Vehicle is used for the purpose of reward (for example, as a taxi or courier
vehicle). Any driver license test.
The Vehicle is driven by any person who at the time when that person drives the Vehicle is disqualified from holding or has never held a driver’s
licence appropriate for that Vehicle.
The vehicle is operated on any of the following roads: Ninety Mile Beach (Northland), Ball Hutt Road (Mt Cook), Skippers Road (Queenstown)
The Vehicle is operated outside the Term of Hire or any agreed extension of that term.
If a driver of the Vehicle is convicted of any driving offence under New Zealand law where the Vehicle, property or any other vehicle is damaged in
circumstances which are illegal in New Zealand.
It is agreed between NOMADIC CAMPERS and the customer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above
exclusions as if this clause constitutes a contract of insurance.
If the Vehicle is loaded or is being loaded in excess of the manufacturer’s specifications.
If the Light Risk or Risky Excess Reduction Cover has been chosen, the excess/Bond is payable by credit card only. Please note the relevant amount
will be debited from the Customer’s credit card immediately. The Bond is fully refundable provided the Vehicle is returned on time on the Return Date and
to the Return Point, undamaged with a clean interior and with a full fuel tank. For dispute resolution in respect of bonds please refer to clause 24 of
NOMADIC CAMPERS reserves the right to retain all or part of the excess/Bond for such period as NOMADIC CAMPERS may determine (acting reasonably) after
the Term of Hire to cover the cost of un-notified damage, infringements or damage to third parties or their property. Once a refund is processed by NOMADIC
CAMPERS, it may take five or more business days for the funds to become available.
In the event of a claim, to allow NOMADIC CAMPERS and/or its insurer to determine who is at fault, the relevant excess amount may be retained by NOMADIC
CAMPERS irrespective of who is at fault and such amount must be paid to NOMADIC CAMPERS at the time the accident report is completed and not at the expiry
of the Term of Hire. The excess will be refunded only if NOMADIC CAMPERS is successful in recovering the complete cost of the damages from the third party.
If NOMADIC CAMPERS is not successful in recovering the complete cost of the damages from the third party NOMADIC CAMPERS may retain all or part of the
excess/Bond being in respect of such amount of damages that NOMADIC CAMPERS was not able to recover from the third party provided that NOMADIC CAMPERS
shall not be entitled to retain any amounts to the extent that any damages have been caused by or contributed to by a breach of this agreement or the
negligent act, error or omission of NOMADIC CAMPERS or any of its officers, employees or agents. The Customer acknowledges that third party claims can take
many months to resolve.
Where the third party causes damage, the customer is liable for damages as specified in their Rental Agreement. As insurance is not compulsory in New
Zealand there is no guarantee that these damages will be recovered, therefore the bond may be banked and not refunded.
In the event of a replacement vehicle being dispatched due to an accident, the applicable excess/Bond will be twice that of the excess/ Bond for the
In the event that a replacement vehicle is given due to an accident, any Excess Reduction Cover taken is not transferable to the replacement vehicle.
For the purposes of this clause 12, ‘damage’ includes any and all damage to third party property (including vehicle(s), damage to the
Vehicle including tyres and windscreens, towing and recovery costs, theft, fire, break-in or vandalism costs and the cost of the daily rental rate for the
Vehicle for the period the Vehicle is unavailable for hire by NOMADIC CAMPERS due to repair.
Where the car has been returned during or outside office hours and the vehicle has undiscovered damage to the windscreen or body that has not been
reported or is not covered by the customer’s chosen excess reduction cover, the customer will be charged and contacted summarizing the cost of repairs
13. NOMADIC CAMPERS LIABILITY
NOMADIC CAMPERS shall hire the Vehicle and supply any services pursuant to this Agreement:
On the terms and conditions expressly set out in this Agreement; and
Subject to non-excludable rights under consumer protection laws. No other terms or rights apply.
Except as set out in the paragraphs below, NOMADIC CAMPERS accepts its liability to you for breach of contract or negligence under the principles
applied by the courts and for breach of any non-excludable rights under consumer protection laws.
As the hire of the Vehicle and any services NOMADIC CAMPERS may provide pursuant to this Agreement is provided to the Customer for the primary purpose
of personal, domestic or household use, NOMADIC CAMPERS does not accept liability to the Customer for losses that result from the use of you’re the Vehicle
or any of NOMADIC CAMPERS’s services in connection with the conduct of a business. However, we will accept that liability if it cannot be excluded under
any legislation. If that liability cannot be excluded but can be limited under any legislation, NOMADIC CAMPERS limits its liability to resupplying,
repairing or replacing the Vehicle or services (or payment of the cost of resupply, repair or replacement) where it is fair and reasonable to do so.
NOMADIC CAMPERS is not liable for any loss to the extent that it is caused by the Customer (for example, through the Customer’s negligence or breach of
NOMADIC CAMPERS is not liable for any loss to the extent that it results from the Customer’s failure to take reasonable steps to avoid or minimise the
NOMADIC CAMPERS is not liable for any loss caused by NOMADIC CAMPERS failing to comply with its obligations in relation to the hire of the Vehicle or
provision of any services where such loss is caused by events outside its reasonable control (such as a failure in equipment that is not owned or operated
by us, an industrial strike or an act of God).
The liability NOMADIC CAMPERS accepts to the Customer under this clause 13 includes liability for our agents according to the principles of vicarious
liability at common law.
This clause 13 will survive termination of this Agreement.
14. ADDITIONAL HIRE COSTS
The first driver is free. Additional drivers may be specified for a fee of $3 per day per driver unless the Relaxtion Excess Reduction Cover is taken
in which case there will be no additional fee.
Baby seats, roof racks and snow chains can be requested at the time of reservation at a cost of $50 each per rental. All items are subject to
When returning vehicles after hours please note that vehicles must be returned to the branches, not the airport terminal car parks. The vehicle also
remains the responsibility of the customer until such time as NOMADIC CAMPERS takes back possession of the vehicle during standard operational hours.
A $30 premium location fee applies for all bookings collecting from Auckland Airport, Wellington and Christchurch Airport and NZ$25.00 from Queenstown
Airport and Dunedin Airport.
A Diesel Road User Tax applies to all diesel vehicles in New Zealand. The tax will be calculated and charged upon return of the vehicle hire based on
the kilometres travelled during the hire. The cost can be obtained from the Reservations or branch team members. The owner reserves the right to amend the
Diesel Road User Tax upon Government intervention.
After Hours pickups are available on request only. A fee of $50 applies for After Hours pickups at Auckland Airport and Christchurch Airport. At
Auckland Airport the customer is responsible for airport car parking costs. For all After Hours pickups a Rental Agreement must be completed and returned
to NOMADIC CAMPERS at least 48 hours prior to travel
GPS - (SATELLITE NAVIGATION UNIT)
The Customer is liable for misplacing or damaging the GPS unit, mount, charger and carry case to a maximum charge of $300.
NOMADIC CAMPERS is not responsible for any harm, damage, loss or misadventure that occurs as a result of the use or misuse of the GPS unit.
The Customer agrees to follow all safety and usage guidelines provided by the GPS manufacturer and/or NOMADIC CAMPERS.
15. TOLL NOTICES & INFRINGEMENT FEES
The Customer is liable for all infringement notices received in respect of offences committed during the Term of Hire, including in connection with any
fines or charges for traffic offences and speeding offences, any failure to comply with directions given by a traffic signal, any toll offences, any
parking offences and freedom camping offences.
In the event that NOMADIC CAMPERS receives notice of an infringement and/or fine, NOMADIC CAMPERS may (in its absolute discretion) itself, or NOMADIC
CAMPERS may engage a subcontractor to, either:
transfer that infringement and/or fine into the Customer’s name and charge the Customer an administration fee for each infringement incurred of $60
including GST for costs associated with the process; or
debit the Customer’s credit card for the amount of the infringement and/or fine and charge the Customer an administration fee for each infringement or
fine processed at a rate of $60 including GST per infringement or fine being in respect of costs associated with the process.
The Customer is hereby notified that, if NOMADIC CAMPERS (itself or by its appointed subcontractor) proposes to debit the Customer’s credit card for an
infringement and/or fine:
NOMADIC CAMPERS will send (or have sent) to the Customer, including by email to the address set out in the Rental Agreement, a copy of the relevant
infringement or fine notice and any reminder notice as soon as practicable after it is received by NOMADIC CAMPERS;
the Customer may have the right to challenge, query or object to the alleged offence to the authority that issues the infringement notice or a court
(details of the relevant process should be provided on any infringement notice or fine);
The customer may have the right to seek a court hearing (within such as specified on the notice of infringement or fine); and
the Customer has the right to dispute the matter with the credit card issuer.
The administration of the transfer of liability or recovery of infringement fines and charges, debiting of administration fees and related processes by
16. NOMADIC CAMPERS’S OBLIGATIONS
NOMADIC CAMPERS shall make the Vehicle available to hire by the Customer at the nominated time on the Start Date at the Collection Point in a safe and
NOMADIC CAMPERS shall provide all booking agents with updated terms and conditions and Vehicle specifications. Any discrepancies regarding the terms and
conditions and/or Vehicle category must be addressed via the original booking agent.
17. MECHANICAL REPAIRS, ACCIDENTS and EQUIPMENT FAILURE
If there is an equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Customer must notify NOMADIC CAMPERS as soon as
practicable and in any event within 24 hours from the time the Customer has knowledge of the defect or failure in order to give NOMADIC CAMPERS the
opportunity to rectify the problem during the Term of Hire.
The Customer may contact NOMADIC CAMPERS by telephone on Toll Free 0800 662254 (+64 3666009).
NOMADIC CAMPERS reserves the right not to accept liability for any claims submitted after the period specified in clause 17(a) unless the Customer is
able to give a reasonable excuse (in the absolute discretion of NOMADIC CAMPERS) as to the failure to provide notice within such period.
All vehicles are registered with the Automobile Association (AA) for 24 hour roadside assistance. Phone AA Toll-Free 0800 734 543.
This service covers all Mechanical and Non-Mechanical breakdowns. All Mechanical breakdowns are covered by NOMADIC CAMPERS relevant Roadside Assistance
program and include the following:
All Non-Mechanical breakdowns are subject to the relevant call out fees charged by the AA to the customer are not covered by Relaxtion Excess Reduction
Cover and include but are not limited to the following:
A breakdown as a result of damage caused in an accident, including salvage The AA service operates 24 hours, however for mechanical repairs outside office
hours (including weekends and public holidays), some delays may occur.
Out of fuel / incorrect fuelling of the vehicle.
Wheels and tyres
Keys being lost, broken or locked inside the vehicle.
The Customer must ensure that no persons interfere with the distance recorder or speedometer, or (except in an emergency) any part of the engine,
transmission, and braking and/or suspension systems of the Vehicle.
In the event of any accident or incident involving the Vehicle, the Customer must:
notify NOMADIC CAMPERS of the full circumstances as soon as practicable and in any event within 24 hours from the time of the accident or incident;
notify the appropriate New Zealand Emergency Services (Police, Ambulance, Fire) by calling ‘111’ if the accident or incident involves
record full details of all parties, witnesses to, and vehicles involved in, the accident or incident;
prepare a written statement of the facts signed by all parties; and
obtain a copy of any relevant Police report.
In the event of an accident or incident involving the Vehicle, the Customer must not:
make any admission of liability; or
arrange or undertake any repairs or salvage without NOMADIC CAMPERS’s prior authority except to the extent that repairs or salvage are necessary to
prevent further damage to the Vehicle and/or to other property.
The availability of a replacement vehicle is not guaranteed and is subject to availability, Customer’s location, accident liability and remaining hire
Additional Customer charges may be incurred including as follows:
if a replacement vehicle is required as a result of an accident, the Customer is responsible for making their own way to the NOMADIC CAMPERS branch or
the Customer is responsible for the cost of transporting the Customer and any accompanying passengers away from the accident location;
provided NOMADIC CAMPERS has complied with clause 16(a), the Customer must pay for any costs relating to delivery of a replacement vehicle required
as a result of any of the exclusions listed in clause 11. These costs apply irrespective of any Excess Reduction Cover applicable to this Agreement.
In the event that a replacement vehicle is given due to an accident, any Excess Reduction Cover is not transferable to the replacement vehicle.
Without limiting any other provision of this agreement, in the event of an accident, breakdown or equipment failure, if a replacement vehicle is not
available or accessible to the Customer, NOMADIC CAMPERS will not be liable for any resulting accommodation or living expenses that are incurred, nor
personal expenses for missed activities unless such accident, breakdown or equipment failure has been caused by or contributed to by a breach of this
agreement by or the negligent act, error or omission of NOMADIC CAMPERS.
Any mechanical or towing expenses required for the Vehicle must be authorised by NOMADIC CAMPERS prior to the repairs or towing taking place or
permitted in accordance with clause 17. Otherwise, NOMADIC CAMPERS reserves the right to hold the Customer liable for such costs.
No replacement vehicle will be provided without receipt of a completed damage claim form where one is required by NOMADIC CAMPERS. An additional Damage
Administration fee of $75 (inclusive of GST) will be applied for processing damage claims. This fee applies to all damage claims regardless of whether the
Customer elects to use NOMADIC CAMPERS Excess Reduction Cover or has made their own travel Insurance arrangements. This fee may be refunded if it is proven
that the damage was not due to the Customer’s fault.
If any compensation is approved by NOMADIC CAMPERS due to an accident, breakdown or equipment failure, NOMADIC CAMPERS by agreement may compensate the
Customer the proportionate daily rental rate for the period during which the Vehicle could not be used for its intended purpose. Please note that Daily
excess reduction costs will not be included in any compensation.
18. USE OF THE VEHICLE
The customer shall not use or permit the vehicle to be used for the carriage of passengers for hire or reward, unless the vehicle is hired with the
knowledge of NOMADIC CAMPERS for use in a passenger service licence under Part 4A of The Transport Services Licensing Act 1989.
The Customer shall not:
drive or use the Vehicle (or permit the Vehicle to be driven or used) otherwise than in a prudent and cautious manner. For the purposes of these terms
and conditions, a single vehicle rollover shall be considered a breach of this clause 18(a);
use or permit the Vehicle to be used for the carriage of passengers for hire or reward, unless NOMADIC CAMPERS has given its prior written consent;
sublet or hire the Vehicle to any other person;
permit the Vehicle to be operated outside the Customer’s authority;
operate the Vehicle, or permit it to be operated in any race, speed test, rally or contest;
operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Traffic Regulations 1976 or any other Act, regulations or by
laws relating to road traffic
operate the Vehicle or permit it to be operated for the transport of more than the number of passengers or more than the weight of passengers or more
than the weight of goods specified in the certificate of loading for the Vehicle;
drive or permit the Vehicle to be driven by any other person that is not the holder of a current driver’s licence appropriate for the Vehicle; or
use the Vehicle for the purpose of a courier or delivery service.
NOMADIC CAMPERS values well-being of the Customer and the occupants of the Vehicle and, for safety purposes, NOMADIC CAMPERS reserves the right, at its
sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in
relation to the length of hire period. NOMADIC CAMPERS will advise you on pick up of any travel restrictions known at that time.
19. RETURN OF THE VEHICLE
The customer shall at or before the expiry of the term of hire, deliver the vehicle (including Vehicle keys) to the branch or Return Location stated in
the Rental Agreement, or, subject to these Terms and Conditions, obtain NOMADIC CAMPERS’s consent to the amendment or continuation of the hire. (Note: No
refund is available to the Customer if the Vehicle is returned earlier than the Return Date stated in the Rental Agreement).
In the event of any unauthorised extension to the Return Date, NOMADIC CAMPERS reserves the right to charge the current daily rental rate for each day
until the Vehicle is returned and an additional late return fee of up to $500 (inclusive of GST). In the event of any unauthorised change to the Return
Location, NOMADIC CAMPERS reserves the right to charge an additional relocation fee of up to $500 (inclusive of GST).
NOMADIC CAMPERS may charge the Customer a cleaning fee of up to $250 (inclusive of GST) if, in the reasonable opinion of NOMADIC CAMPERS, the Vehicle is
not returned in a clean and tidy condition.
NOMADIC CAMPERS may charge the Customer a fee of up to $500 (inclusive of GST) for failure by the Customer to empty the grey water or toilet cassette
(if applicable) from the Vehicle.
Except where the Customer has pre-purchased gas or fuel, failure to return the Vehicle with full petrol, diesel and/or LPG tanks will result in a $20
administration fee in addition to the cost of refilling the fuel.
20. BREACH OF CONTRACT
NOMADIC CAMPERS shall have the right to terminate the hire and take immediate possession of the Vehicle if the Customer fails to comply with any of the
terms and conditions of this Agreement or if the Vehicle is damaged. The termination of the hire under the authority of this clause 19 shall be without
prejudice to the other rights of NOMADIC CAMPERS or the Customer under this Agreement or otherwise at law
The following terms have their respective meanings in the Personal Property Securities Act 1999 (‘PPSR’) – financing statement, interested person,
register, proceeds, security agreement and security interest.
The Customer acknowledges that:
by hiring the Vehicle from NOMADIC CAMPERS, the Customer may be granting a security interest in the Vehicle (and any proceeds) to NOMADIC CAMPERS, and
that this Agreement may constitute a security agreement;
any security interest arising under this Agreement attaches to the Vehicle when the Customer obtains possession of the Vehicle and not at any other
NOMADIC CAMPERS may perfect its security interest by lodging a financing statement on the PPSA register.
NOMADIC CAMPERS does not need to give you any notice under the PPSA (including a notice of a verification statement) unless the notice is required by
the PPSA and that requirement cannot be excluded.
You must do anything reasonably required by NOMADIC CAMPERS to enable NOMADIC CAMPERS to register its security interest, with the priority it requires,
and to maintain the registration.
22. GENERAL PROVISIONS
The Customer acknowledges that NOMADIC CAMPERS retains title to the Vehicle at all times. The Customer must not agree, attempt, offer or purport to
sell, assign, sub-let, lend, pledge, mortgage, let or hire or otherwise part with or attempt to part with the possession of the Vehicle.
The Customer warrants that all information supplied by them to NOMADIC CAMPERS in connection with Agreement is true and correct.
All charges and expenses payable by the Customer under this Agreement are due on demand by NOMADIC CAMPERS including any collection costs and reasonable
legal fees incurred by NOMADIC CAMPERS.
NOMADIC CAMPERS may vary this Agreement at any time, however where a booking has been confirmed, the terms and conditions applicable at the time of
confirmation will continue to apply to that booking.
The Customer must not assign, transfer or novate this Agreement or any rights or obligations under this Agreement, without the prior written consent of
NOMADIC CAMPERS. The Customer authorises NOMADIC CAMPERS to sub-contract the provision of any of the services under this Agreement as NOMADIC CAMPERS may
require in its absolute discretion from time to time and at any time.
If we waive any rights available to us under this Agreement on one occasion, this does not mean that those rights will automatically be waived on any
To the extent that any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable,
valid and legal. In the event this is not possible, the clause (or where possible, the offending part) is to be severed from this Agreement without
affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses as the case may be) which will continue in full
force and effect.
In this Agreement, including and includes are not words of limitation.
The Terms and Conditions:
Do not create a relationship of principal and agent, joint venture, partnership or fiduciary relationship between the parties.
NOMADIC CAMPERS may collect information about the Customer in connection with the performance of this Agreement. NOMADIC CAMPERS may not be able to perform
this Agreement if all the information requested is not provided. Information collected and held about the Customer may be used by NOMADIC CAMPERS in
connection with the performance of its obligations under this Agreement. Under the Privacy Act 1993, individuals have rights of access to, and correction
of, their personal information. NOMADIC CAMPERS will comply with the Privacy Act 1993 and any applicable regulations and codes in connection with the
collection and use such information.
24. DISPUTE RESOLUTION
If you believe there has been an error in your account or if you have any feedback, our staff at the branch will use reasonable endeavours to rectify
the error or resolve the issue.
If your concerns are not resolved to your satisfaction you may make a complaint to NOMADIC CAMPERS over at our branch, over the telephone, by email or
by post. NOMADIC CAMPERS will then refer the matter to our internal complaint handling process.
Upon receipt of a Customer’s complaint, NOMADIC CAMPERS will acknowledge receipt of the complaint. NOMADIC CAMPERS will try to resolve a Customer’s
complaint at the time it is raised. However, if NOMADIC CAMPERS needs to investigate a Customer’s complaint further, NOMADIC CAMPERS will investigate the
matter and will aim to resolve the complaint or inform the Customer what it is doing to resolve the complaint within 14 days of receipt of the complaint.
The time NOMADIC CAMPERS spends investigating a complaint is determined by its seriousness and complexity. NOMADIC CAMPERS is committed to resolving all
complaints within 14 days of receipt of the complaint.
Once NOMADIC CAMPERS has resolved any complaint with the Customer, NOMADIC CAMPERS will aim to finish all steps to deliver that resolution within 14
days. NOMADIC CAMPERS will only implement a resolution once it has been accepted by the Customer.
If NOMADIC CAMPERS is not able to resolve a complaint within the time frames set out above, NOMADIC CAMPERS will contact the Customer and explain the
reason for the delay and give the Customer a new time frame for resolution.
If the Customer is not happy with how the Customer’s complaint has been resolved, the Customer has a number of options. NOMADIC CAMPERS may escalate the
complaint and review the resolution the Customer was offered. This may involve an escalation to the next level of management. There may be external dispute
resolution options available to the Customer and you may refer trade practices issues to the New Zealand Consumer Affairs.
Complaints may be made and the progress of a complaint may be checked by contacting NOMADIC CAMPERS by any of the following means:
by email: firstname.lastname@example.org
by post: Feedback, NOMADIC CAMPERS Limited , PO Box 263, Cashel Mail Centre, Christchurch 8140
by telephone: 0800 662254(toll free) or +64 3 366 6009